The Configure, Price, and Quote (CPQ) process in Salesforce involves creating and managing quotes for products or services that an organization offers to its customers. Here is an overview of the end-to-end process for configuring, pricing, and quoting in Salesforce:
Set up product and pricing information: The first step in the CPQ process is to set up the product and pricing information in Salesforce. This includes creating records for each product or service that the organization offers, along with the corresponding pricing details.
Configure the quote: Once the product and pricing information has been set up, the next step is to configure the quote. This involves selecting the products or services that the customer has requested, along with any required options or customization.
Price the quote: After the quote has been configured, the next step is to price it. This involves applying the relevant pricing rules and discounts to determine the final cost of the quote.
Generate the quote: Once the quote has been configured and priced, the next step is to generate it. This involves creating a document (such as a PDF or Word file) that outlines the products or services being offered, along with the corresponding prices and any additional terms or conditions.
Review and approve the quote: After the quote has been generated, it is typically reviewed and approved by the relevant parties within the organization. This may involve reviewing the quote for accuracy, negotiating terms with the customer, and obtaining necessary approvals from management or other stakeholders.
Accept the quote: Once the quote has been approved, it is presented to the customer for acceptance. If the customer accepts the quote, they will typically sign the document to confirm their acceptance and commit to the purchase.
Convert the quote to an order: Once the quote has been accepted by the customer, the next step is to convert it to an order. This involves creating a new order record in Salesforce and associating it with the accepted quote. The order can then be used to track the progress of the purchase and fulfillment process.
Overall, the Configure, Price, and Quote process in Salesforce allows organizations to streamline and automate the process of creating and managing quotes for products and services, improving efficiency and accuracy while reducing the risk of errors.